Tested on:Dynamics 365 PSA version 3.10.9.21 Time Entries in PSA can be created by using either the quick create form on Time Entry or the Time Entry Grid PCF control
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The consult feature was covered in the previous post, but the ability to transfer is slightly different. There is the… Continue Reading admin’s Article on their blog https://www.crmcat.co.uk/customer-service/the-transfer-feature-in-omni-channel-engagement/?utm_source=rss&utm_medium=rss&utm_campaign=the-transfer-feature-in-omni-channel-engagement Blog Syndicated
Being able to ask for assistance or advice inside an organisation is often a key requirement from customer service staff,… Continue Reading admin’s Article on their blog No Title No
This blog post covers exactly what Sessions and Conversations are within the Dynamics 365 Omni Channel Engagement app. They are… Continue Reading admin’s Article on their blog No Title No
In my recent series of posts I covered how to implement a better integration between Dynamics 365 and SharePoint. One of the common scenarios that you will encounter if you’ve
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