We can make use of copilot to summarize the cases. It applies to cases that are canceled and resolved also. To enable it Navigate to the Customer Service admin center
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Timeline Enhancements In this video I’ll discuss some new timeline enhancements in Dynamics 365. I’ll show you how users can create bookmarks in the timeline and how they can now
Copilot (preview) for Dynamics 365 Customer Service provides the following features – To enable it, navgiate to Customer Service Admin Center >> Agent Experience >> Productivity >> Manage (Copilot help
Dynamics 365 has, for many years been sold by Microsoft as one system even if there are different platforms that are connected. To get F&O and Dataverse business flows to
Last week I was awarded the Enrique Lima award. Enrique was an MCT who was passionate about the MCT program and a great mentor and advocate for MCTs who sadly
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