One of the really nice things about the Omnichannel Agent experience is that it uses tabs. The conversation itself is in the left side of the screen, with the Customer
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I’ve previously touched upon sentiment analysis within Omnichannel in several articles (https://thecrm.ninja/omnichannel-sentiment-analysis/ and https://thecrm.ninja/omnichannel-supervisor-tools/). It’s really a great feature that allows agents to quickly & easily see how the customer
Going into Matt’s love of films, and why we think we should set up a ‘Quiz Supper Night’ team as a service to others. Discovering the story of the first
This is about some interesting behaviour around workflows & managed solutions, which I’ve recently discovered. Let me give a bit of background first. Currently I’m working on several COVID-19 apps
While I’ve covered a lot of different pieces of functionality from both the end customer & agent experience, I haven’t really touched on the Supervisor experience to date. With the
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