Dynamics 365 Contact Centre – worth it or not?
As quite a few people are aware, my background is decently embedded in customer service capabilities. In fact when I launched this blog, I did a massive number…
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Ignite ’24 – Power Platform Governance Announcements
Being at Microsoft Ignite ’24 in Chicago is an amazing experience. Even MORE amazing are the announcements that the Power Platform Governance team has come out with. I’ve…
Changes in the FTRSA Program
Firstly for those who are not aware, the acronym ‘FTRSA’ stands for ‘Fast Track Recognised Solution Architect’. This is an award that Microsoft bestows on people working for…
Error in Customer Insights – Data
Not a long blog post, but something that may come in handy for some people! I was recently playing around with Customer Insights – both the Data &…
MB-280: Microsoft Dynamics 365 Customer Experience Analyst
It’s been a while since taking a Microsoft certification exam, but with the new MB-280 exam being launched in the last few days, I’ve obviously needed to take…
Environment Grouping
One of the main ‘complaints’ that Power Platform administrators have is around how policies are applied to environments. Within Azure, it’s possible to set up security policies and…
AI, Microsoft Copilot, and Copyright
Firstly, a Happy New Year to everyone – I’m sure that you have amazing plans for 2024, and wish you the best of luck with them! Over the…
Developer environments – new capabilities to create for users
Developer environments are awesome. There – I’ve said it for the record. Formerly known as the ‘Community Plan’, developer environments are there for users to be able to…
Developer Environment Routing!
Recently I talked about the wider vision that organisations would be able to use, for helping users get access to the right environments (Default Environment – How to…
Default Environment – How to handle?
As we’re all aware, the default (Power Platform) environment in any Azure tenant is a very ‘interesting’ thing to have. It’s there by default when an Azure tenant…