Skip to content

Sahan Wijayasekera

53 Posts
5,183 Views
Dynamics 365 Customer Engagement

Update Currency Data in D365 CE using Microsoft Flow

Introduction External data can be integrated with Dynamics 365 CE in multiple ways . Some of the common approaches are by using a middleware such as Logic Apps…

📅 20 November 2018 👁 88 views
Dynamics 365 Customer Engagement

SMS Integration to Dynamics CE using Flow

Providing the ability to send SMS messages from Dynamics CE is a common requirement we come across in our projects . With the introduction of Microsoft Flow this…

📅 1 October 2018 👁 29 views
Dynamics 365 Customer Engagement

Customer 360 – V2.0 (embedding PowerApps in D365 CE)

Having the customer data presented in  a meaningful , logical and a summarised view is a key requirement for Customer Service Representatives when using CRM. When the CSR…

📅 16 August 2018 👁 35 views
Dynamics 365 Customer Engagement

Respond to D365 Emails Automatically using LUIS

When ever I visit organisations who record their Orders or Cases in D365 CE , I often here about this situation where their Customer Services department gets overloaded…

📅 17 July 2018 👁 35 views
Dynamics 365 Customer Engagement

Customer 360 using PowerApps and D365

Recently I have come across a lot of posts on how to embed PowerApps into Dynamics 365 CE forms. Reading through those articles made me re imagining a…

📅 29 June 2018 👁 46 views
Dynamics 365 Customer Engagement

Email CRM Data using Microsoft Flow

This is another requirement I come across often in my day to day consulting work . Customers want the ability to email a CRM Report on a specified…

📅 19 June 2018 👁 37 views
Dynamics 365 Customer Engagement

Multi-Staged Approval Workflow using D365 + Microsoft Flow

We often come across the requirement, where the customer needs do a multi-staged approval workflow in D365 Customer Engagement . The approval can be for an Opportunity ,…

📅 7 June 2018 👁 26 views
Dynamics 365 Customer Engagement

Sending agreements from D365 using Adobe Sign

Now that you have installed and Configured Adobe Sign , lets look at how to use it. In D365 CE I am going to navigate to a Contact…

📅 16 May 2018 👁 79 views