The Real-time dashboard consists Summary, Ongoing conversation, Agent, and Voice report. To enable it – Login into Customer Service Admin Center >> Operations >> Insights >> Report Settings >> Real-time

Originally posted on Power⚡Thomas: It was already announced in the Power Platform 2023 Release Wave 1 and since last Thursday, February 2, 2023, it has become available in preview. I

Recently we were writing a plugin that on the creation of a lead updates the originating lead of a contact record. The value was neither getting updated nor we were

We can easily identify the Marketing App and the environment in which it has been provisioned. Login to Power Platform Admin Center >> Resources >> Dynamics 365 Apps https://admin.powerplatform.microsoft.com/ We

To move Marketing configurations/data from one environment to another we can make use of the Configuration Migration Tool. Open the tool, and create the schema file. Connect to the source