To enable the feature of generating knowledge articles through Copilot, navigate to Customer Service Admin Center >> Agent Experience >> Knowledge >> Knowledge Creation Agree to the terms and select

By default, we can only specify the contact associated with the customer for the case record. If we try specifying a contact record that is not associated with the Customer

With the Associated Grid Control we can configure and show up four subgrids in the form, making it a more intuitive and cleaner form layout, with ease of navigation. Below

We can make use of the OptionSet Wrapper component to show color-coded options on the form for the choices or option set fields. Below we have added the Option Set

To enable the new lead experience, navigate to App Settings >> Lead + opportunity management in the Sales Hub App. On enabling it, we get the option to specify whether