Photo by Emmanuel Ikwuegbu on UnsplashImagine this……A customer emails a spreadsheet of equipment faults. In seconds, it is uploaded to OneDrive, analysed in Excel Copilot, and turned into a structured work order in…
Photo by ThisisEngineering on UnsplashIn the mission-critical world of field services, digitising an organisation’s inspections process can lead to greater levels of efficiency, informed decisions, and overall operational excellence. Whether it’s verifying safety…
AI generated Image — Microsoft Designer In the ever-evolving world of software development, ensuring smooth deployments while minimizing downtime and risk is crucial. One effective strategy that has gained traction…
Photo by Aleksandr Popov via Unsplash Welcome to the second instalment in my design patterns series, in which I’ll be sharing what I’ve learned about the Factory Method design…
Work Order Lifecycle — Dynamics 365 Field Service What is a Work Order in the Microsoft Dynamics 365 Field Service Application, and what is its Lifecycle? What’s a Work Order? Think of…
Dynamics 365 Real-time Marketing Custom Channel Photo by Franco Antonio Giovanella In the realm of Outbound Marketing (OBM), marketers have long relied on Custom Channels to establish diverse and…
My First Design Pattern — Template Method Photo by Susan Holt Simpson on Unsplash In the last year, I have embarked on a journey to become a developer. After several training sessions…
Dynamics 365 has, for many years been sold by Microsoft as one system even if there are different platforms that are connected. To get F&O and Dataverse business…
Photo by Vincent van Zalinge When integrating Dynamics 365 F&O with Power Platform (Dynamics 365 CE) there are today two different “standard”/no-code options of doing it, Virtual Entities for…
Image created with Midjourney A recent Gartner poll of over 2,500 executives, showed that 38% saw customer experience and retention as the primary purpose of their generative artificial…
