Delivering successful Dynamics 365 and Power Platform projects requires more than technical capability. How effectively risk is identified, assessed, and managed plays a huge part.All projects carry risk. The differentiator between success and…
What’s the difference between speed and haste?It’s all about readiness and efficiency. Importantly, working with great haste will often reduce overall speed.This is because there are important efficiencies that can be gained or lost…
Photo by Joan Gamell on UnsplashAI is transforming every stage of the delivery lifecycle. Clients want faster delivery, higher quality, and more innovation — yet AI introduces a new challenge: non-deterministic behaviour. In a world…
Photo by Emmanuel Ikwuegbu on UnsplashImagine this……A customer emails a spreadsheet of equipment faults. In seconds, it is uploaded to OneDrive, analysed in Excel Copilot, and turned into a structured work order in…
Photo by ThisisEngineering on UnsplashIn the mission-critical world of field services, digitising an organisation’s inspections process can lead to greater levels of efficiency, informed decisions, and overall operational excellence. Whether it’s verifying safety…
AI generated Image — Microsoft Designer In the ever-evolving world of software development, ensuring smooth deployments while minimizing downtime and risk is crucial. One effective strategy that has gained traction…
Photo by Aleksandr Popov via Unsplash Welcome to the second instalment in my design patterns series, in which I’ll be sharing what I’ve learned about the Factory Method design…
Work Order Lifecycle — Dynamics 365 Field Service What is a Work Order in the Microsoft Dynamics 365 Field Service Application, and what is its Lifecycle? What’s a Work Order? Think of…
Dynamics 365 Real-time Marketing Custom Channel Photo by Franco Antonio Giovanella In the realm of Outbound Marketing (OBM), marketers have long relied on Custom Channels to establish diverse and…
My First Design Pattern — Template Method Photo by Susan Holt Simpson on Unsplash In the last year, I have embarked on a journey to become a developer. After several training sessions…
