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Kieran Holmes

88 Posts
338 Views
Dynamics 365 Customer Engagement

Design Patterns: Factory Method

Photo by Aleksandr Popov via Unsplash Welcome to the second instalment in my design patterns series, in which I’ll be sharing what I’ve learned about the Factory Method design…

📅 27 June 2024 👁 4 views
Dynamics 365 Customer Engagement

Work Order Lifecycle — Dynamics 365 Field Service

Work Order Lifecycle — Dynamics 365 Field Service What is a Work Order in the Microsoft Dynamics 365 Field Service Application, and what is its Lifecycle? What’s a Work Order? Think of…

📅 15 April 2024 👁 2 views
Dynamics 365 Customer Engagement

Dynamics 365 Real-time marketing custom channel

Dynamics 365 Real-time Marketing Custom Channel Photo by Franco Antonio Giovanella In the realm of Outbound Marketing (OBM), marketers have long relied on Custom Channels to establish diverse and…

📅 29 November 2023 👁 6 views
Dynamics 365 Customer Engagement

My First Design Pattern — Template Method

My First Design Pattern — Template Method Photo by Susan Holt Simpson on Unsplash In the last year, I have embarked on a journey to become a developer. After several training sessions…

📅 20 November 2023 👁 2 views
Dynamics 365 Customer Engagement

The legal entity data aspect of Dual-writes

Dynamics 365 has, for many years been sold by Microsoft as one system even if there are different platforms that are connected. To get F&O and Dataverse business…

📅 13 November 2023 👁 6 views
Dynamics 365 Customer Engagement

Dynamics 365: Virtual Entities for F&O vs Dual-write

Photo by Vincent van Zalinge When integrating Dynamics 365 F&O with Power Platform (Dynamics 365 CE) there are today two different “standard”/no-code options of doing it, Virtual Entities for…

📅 10 October 2023 👁 5 views
Dynamics 365 Customer Engagement

Microsoft Artificial Intelligence enhancing Customer Experiences

Image created with Midjourney A recent Gartner poll of over 2,500 executives, showed that 38% saw customer experience and retention as the primary purpose of their generative artificial…

📅 22 September 2023 👁 5 views
Dynamics 365 Customer Engagement

Microsoft MVP Summit — C&CA Land at The “Mothership”!

Microsoft MVP Summit — C&CA Land at The “Mothership”! “Power comes not from knowledge kept, but from knowledge shared” — Bill Gates And that is exactly what the Microsoft MVP (Microsoft Valuable Professional)…

📅 19 May 2023 👁 4 views
Dynamics 365 Customer Engagement

AI on the future of software engineering

Created using Bing Image Creator. Note: without specifying “female software engineer”, 16 out of 20 generations of “software engineer sitting next to a robot” were male As we reach…

📅 18 April 2023 👁 2 views