D365 Customer Service Setting up search providers In this video I will be showing you how you can setup search providers in D365 Customer Service. Search providers allows agents to
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Dynamics 365 Customer Workspace App In this article I am going to do a deep dive into the customer service workspace app and the functionality that comes with it and
App Profile Manager The App Profile Manager is a new tool that allows admins to configure a unique app experience. It’s is focused on giving users access (or preventing access)
Escalating Cases in D365 Customer Service In this video I am going to show you how you can build your own logic to escalate cases. This functionality is something that
D365 Field Service: Send email with resource picture If your organization is using Dynamics 365 Field Service, wouldn’t it be nice to be able to send an email notification to
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