Most of the functionality in the Dynamics 365 Customer Service App has been around for years, so I invited two Microsoft MVPs and Customer Service experts to discuss the value

The Dynamics 365 2021 release wave 1 is upon us and I wanted to take a few minutes to talk about some of the features I’m really excited about, including

Most of the functionality in the Dynamics 365 Sales App has been around for over a decade, so I invited two Microsoft MVP veterans and world-class implementers to discuss the

Let’s take an hour to go over the goals we set out to achieve in 2020, and how successful we were against those goals. We also go through some of

A couple of years ago Microsoft released the $10 per user per app per month license and a lot of organizations were either tempted to make a move into the