Dynamics 365 Customer Engagement
Struggling to understand what part of the Microsoft power platform could be used in your organisation to improve processes and reduce costs?💰 then this may be of use. I wrote a paper…
Dynamics 365 Customer Engagement
Microsoft Power Virtual Agents (PVA) is a chatbot creation platform that allows you to create chatbots without writing any code. With the new preview feature, Upload a Document, you can upload your…
Dynamics 365 Customer Engagement
RESAM (resam-consulting-ltd) is the trusted advisor to affordable housing providers. their Housing Sector Survey 2023 identifies some key priorities for the sector. I’ll look some of the key challenges flagged and identify…
Dynamics 365 Customer Engagement
There’s lots of talk about Microsoft co-pilot and in light of the Housing Ombudsman’s press release ‘Ombudsman brands Knowledge and Information Management as ‘closest thing to a silver bullet’ for social housing’…
Dynamics 365 Customer Engagement
Microsoft Fabric is a comprehensive data analytics platform powered by AI that enables you to analyse large volumes of data to uncover patterns, trends, and correlations, aiding in data-driven decision-making. Fabric provides…
Dynamics 365 Customer Engagement
Many organisations are looking to move from Dynamics on prem to Dynamics online. A big task with lots of moving parts, here are some steps you can take to make the move…
Dynamics 365 Customer Engagement
Microsoft Dataverse (formerly known as Common Data Service) is a data platform that allows users to store, manage, and access data. Its a core part of the Microsoft Power Platform so the…
Dynamics 365 Customer Engagement
Microsoft AI (Artificial Intelligence) is here! With more AI available within the PowerPlatform and Dynamics 365 we decided to take a better look at it. We asked, what is Microsoft AI, how…
Dynamics 365 Customer Engagement
From complaint letters to ASB Diary sheets this handy functionality enables you to add word templates to Dynamics that can be edited and sent/emailed to customers. Here’s how: Step 1: Create a…
Dynamics 365 Customer Engagement
From complaint letters to ASB Diary sheets this handy functionality enables you to add word templates to Dynamics that can be edited and sent/emailed to customers. Here’s how:…
📅 18 January 2023
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