In my previous video I discussed the Service Agent in Dynamics 365 Customer Service and it's capabilities. I discussed what it is, what it is capable of and how it can help customer service teams work more efficiently. If you missed it, you can watch it here: https://youtu.be/99M9_d3oWG0
In todays' video, I'll walk you through how to enable and configure the Service Agent. I'll cover the prerequisites you'll need before getting started, including licensing requirements and environment settings, and then I'll demonstrate how to enable the Service Agent. From there, we'll explore the available configuration options, including configuring the timeline experience, case grids and forms.
Whether you're an administrator planning your deployment or simply want to better understand how the Service Agent is configured, this video will help you get up and running quickly.
Related Article: https://d365goddess.com/enable-configure-service-agent/
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