Wave 2 2024 Customer Insights Journey Chat With Amey Holden – YouTube

Wave 2 2024 Customer Insights Journey Chat With Amey Holden

The release notes for Dynamics 365 Wave 2 2024 have been published. My good friend Amey Holden and I got together to chat about each proposed change or new feature from the Customer Insights – Journeys section (formerly D365 Marketing).

Wave 2 2024 D365 Marketing Overview
? Customer Insights – Journeys: https://learn.microsoft.com/en-us/dynamics365/release-plan/2024wave2/customer-insights/dynamics365-customer-insights-journeys/planned-features
? Customer Insights – Data: https://learn.microsoft.com/en-us/dynamics365/release-plan/2024wave2/customer-insights/dynamics365-customer-insights-data/planned-features

Wave 2 Item Links:
1️⃣ Create brand-consistent emails with templates and Copilot – https://learn.microsoft.com/en-us/dynamics365/release-plan/2024wave2/customer-insights/dynamics365-customer-insights-journeys/create-brand-consistent-emails-templates-copilot
2️⃣ Take campaigns from concept to launch using Copilot – https://learn.microsoft.com/en-us/dynamics365/release-plan/2024wave2/customer-insights/dynamics365-customer-insights-journeys/take-campaigns-concept-launch-using-copilot
3️⃣ Create journeys by using Copilot to describe them – https://learn.microsoft.com/en-us/dynamics365/release-plan/2024wave2/customer-insights/dynamics365-customer-insights-journeys/create-journeys-describing-them-using-copilot
4️⃣ Tailor Copilot to your business with custom tables, fields – https://learn.microsoft.com/en-us/dynamics365/release-plan/2024wave2/customer-insights/dynamics365-customer-insights-journeys/tailor-copilot-business-custom-tables-fields
5️⃣ Collect extra customer data without custom attributes – https://learn.microsoft.com/en-us/dynamics365/release-plan/2024wave2/customer-insights/dynamics365-customer-insights-journeys/collect-extra-customer-information-without-creating-custom-attributes
6️⃣ Enable customers to find and sign up for events easily – https://learn.microsoft.com/en-us/dynamics365/release-plan/2024wave2/customer-insights/dynamics365-customer-insights-journeys/enable-customers-find-sign-up-events-easily.
7️⃣ Form prefill simplifies form filling and event sign-ups –https://learn.microsoft.com/en-us/dynamics365/release-plan/2024wave2/customer-insights/dynamics365-customer-insights-journeys/form-prefill-simplifies-form-filling-event-sign-up
8️⃣ Boost customer confidence with branded content links – https://learn.microsoft.com/en-us/dynamics365/release-plan/2024wave2/customer-insights/dynamics365-customer-insights-journeys/boost-customer-confidence-campaign-performance-branded-links-emails-content
9️⃣ Use segments to decide which path a customer should take – https://learn.microsoft.com/en-us/dynamics365/release-plan/2024wave2/customer-insights/dynamics365-customer-insights-journeys/use-segments-decide-which-path-customer-should-take-journey
1️⃣0️⃣Build and test journeys before deploying to production – https://learn.microsoft.com/en-us/dynamics365/release-plan/2024wave2/customer-insights/dynamics365-customer-insights-journeys/confidently-build-test-journeys-before-deploying-production-alm-using-power-platform-solutions
1️⃣1️⃣ Personalize customer messages based on web interactions – https://learn.microsoft.com/en-us/dynamics365/release-plan/2024wave2/customer-insights/dynamics365-customer-insights-journeys/engage-customers-personalized-messages-based-website-interactions
1️⃣2️⃣ Get insights on email engagement with heatmap analytics – https://learn.microsoft.com/en-us/dynamics365/release-plan/2024wave2/customer-insights/dynamics365-customer-insights-journeys/get-insights-email-engagement-heatmap-analytics.
1️⃣3️⃣ Boost wins with better lead scoring and qualifying criteria – https://learn.microsoft.com/en-us/dynamics365/release-plan/2024wave2/customer-insights/dynamics365-customer-insights-journeys/qualify-leads-route-sales-when-buying-likely

#D365Marketing #PowerPlatform #MSDynCRM #MSDyn365 #D365

The release notes for Dynamics 365 Wave 2 2024 have been published. My good friend Amey Holden and I got together to chat about each proposed change or new feature from the Customer Insights – Journeys section (formerly D365 Marketing).

Wave 2 2024 D365 Marketing Overview
? Customer Insights – Journeys: https://learn.microsoft.com/en-us/dynamics365/release-plan/2024wave2/customer-insights/dynamics365-customer-insights-journeys/planned-features
? Customer Insights – Data: https://learn.microsoft.com/en-us/dynamics365/release-plan/2024wave2/customer-insights/dynamics365-customer-insights-data/planned-features

Wave 2 Item Links:
1️⃣ Create brand-consistent emails with templates and Copilot – https://learn.microsoft.com/en-us/dynamics365/release-plan/2024wave2/customer-insights/dynamics365-customer-insights-journeys/create-brand-consistent-emails-templates-copilot
2️⃣ Take campaigns from concept to launch using Copilot – https://learn.microsoft.com/en-us/dynamics365/release-plan/2024wave2/customer-insights/dynamics365-customer-insights-journeys/take-campaigns-concept-launch-using-copilot
3️⃣ Create journeys by using Copilot to describe them – https://learn.microsoft.com/en-us/dynamics365/release-plan/2024wave2/customer-insights/dynamics365-customer-insights-journeys/create-journeys-describing-them-using-copilot
4️⃣ Tailor Copilot to your business with custom tables, fields – https://learn.microsoft.com/en-us/dynamics365/release-plan/2024wave2/customer-insights/dynamics365-customer-insights-journeys/tailor-copilot-business-custom-tables-fields
5️⃣ Collect extra customer data without custom attributes – https://learn.microsoft.com/en-us/dynamics365/release-plan/2024wave2/customer-insights/dynamics365-customer-insights-journeys/collect-extra-customer-information-without-creating-custom-attributes
6️⃣ Enable customers to find and sign up for events easily – https://learn.microsoft.com/en-us/dynamics365/release-plan/2024wave2/customer-insights/dynamics365-customer-insights-journeys/enable-customers-find-sign-up-events-easily.
7️⃣ Form prefill simplifies form filling and event sign-ups –https://learn.microsoft.com/en-us/dynamics365/release-plan/2024wave2/customer-insights/dynamics365-customer-insights-journeys/form-prefill-simplifies-form-filling-event-sign-up
8️⃣ Boost customer confidence with branded content links – https://learn.microsoft.com/en-us/dynamics365/release-plan/2024wave2/customer-insights/dynamics365-customer-insights-journeys/boost-customer-confidence-campaign-performance-branded-links-emails-content
9️⃣ Use segments to decide which path a customer should take – https://learn.microsoft.com/en-us/dynamics365/release-plan/2024wave2/customer-insights/dynamics365-customer-insights-journeys/use-segments-decide-which-path-customer-should-take-journey
1️⃣0️⃣Build and test journeys before deploying to production – https://learn.microsoft.com/en-us/dynamics365/release-plan/2024wave2/customer-insights/dynamics365-customer-insights-journeys/confidently-build-test-journeys-before-deploying-production-alm-using-power-platform-solutions
1️⃣1️⃣ Personalize customer messages based on web interactions – https://learn.microsoft.com/en-us/dynamics365/release-plan/2024wave2/customer-insights/dynamics365-customer-insights-journeys/engage-customers-personalized-messages-based-website-interactions
1️⃣2️⃣ Get insights on email engagement with heatmap analytics – https://learn.microsoft.com/en-us/dynamics365/release-plan/2024wave2/customer-insights/dynamics365-customer-insights-journeys/get-insights-email-engagement-heatmap-analytics.
1️⃣3️⃣ Boost wins with better lead scoring and qualifying criteria – https://learn.microsoft.com/en-us/dynamics365/release-plan/2024wave2/customer-insights/dynamics365-customer-insights-journeys/qualify-leads-route-sales-when-buying-likely

#D365Marketing #PowerPlatform #MSDynCRM #MSDyn365 #D365

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