D365 Field Service: Configure if Booking Status completes a work order – YouTube

D365 Field Service: Configure if Booking Status completes a work order

If your organization is using Dynamics 365 Field Service, then you might have come across a scenario where a field technician doesn’t need to fully complete a work order, but instead they need to partially complete it. There could be multiple reasons for this need, for example a technician doesn’t have all the required parts on hand to fix the issue, and they might need to order the required parts first before they can come back to fully complete the job. In the past, Dynamics 365 Field Service didn’t really have a great built-in way to handle these half-done jobs. With this new feature in Dynamics 365 Field Service, we now have more flexibility to handle these types of situations without the need for complicated configuration and customizations.

If your organization is using Dynamics 365 Field Service, then you might have come across a scenario where a field technician doesn’t need to fully complete a work order, but instead they need to partially complete it. There could be multiple reasons for this need, for example a technician doesn’t have all the required parts on hand to fix the issue, and they might need to order the required parts first before they can come back to fully complete the job. In the past, Dynamics 365 Field Service didn’t really have a great built-in way to handle these half-done jobs. With this new feature in Dynamics 365 Field Service, we now have more flexibility to handle these types of situations without the need for complicated configuration and customizations.

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