Enhanced user experience with new Modern Control on Subject Entity

Introduction

As we already know the Subject table is used to create a hierarchy of topics to organize and maintain information and categorize service Cases, Knowledge Base Articles, and Products in Dynamics 365 CRM.

In recent 2021 Wave 2 release, new user experience on Subject table has been introduced i.e. a new subject control – Selection TreeView Control – has been added which makes it easier for users to view and search subject tree hierarchy. It is enabled by default for out-of-the-box forms as shown below:

This control makes it easy for users to view subject hierarchy as shown below:

Before, users were not able to search for the subject but this new control provides the ability to search across parent subject and child nodes as well, as shown below:

A subject column without control:

A subject column with modern control enabled:

Also, when we search for any subject, it highlights the result as shown below:

Conclusion:

The new modern control i.e. Selection TreeView…

Source link