Gavin Bell and Linda Johnston – Helping Hands – Rapid Dynamics Solution to Support the Shielding – YouTube

“During the 2020 lockdown, Agilisys worked with many UK council partners to rapidly develop and deploy a solution to track & manage support for our most vulnerable citizens. We did this using Customer Engagement in Dynamics 365, and so far the solution has helped provide support and assistance to over 300k citizens who were either instructed to shield or identified as vulnerable.

Helping Hands provides a way to track contacts with those who are shielding, manage volunteers who assisted with activities like medication drops, social contact and deliveries of groceries / shopping amongst other things.

We developed an early prototype and have since deployed several iterations due to the ever-changing COVID situation; during the development of Helping Hands, we worked closely with our local authorities partners, and the solution has been described as something that will leave a lasting legacy. Alongside our local government partners, we also worked with two additional agencies to ensure that raw data about the shielding and vulnerable was collated, loaded and turned into a useful and easy to use CRM system.

During this session, we will share the Helping Hands journey, including:

• Share our experience of developing the solution in Customer Engagement, including the rapidly changing requirements
• Provide a timeline of the development and what this meant for the most vulnerable
• Demonstrate the system (using randomised test data)
• Hear from one of our key clients, who will talk about what this solution delivered for them and how it helped them maintain a supportive approach to their most vulnerable citizens”
  
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