In the customer service admin center app, if you open a “Record Creation and Update Rule” and go to Step two with the RCU items grid and you have more than 10 items in the subgrid available you might face a sorting bug which is recognized by Microsoft.
Once you go to page 2 or any higher number and try so change the sort order / sequence number the sorting is not working or doing anything at…
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Workaround for broken sort buttons on the record creation and update rule items grid
Andreas Cieslik’s blog provides insights to Dynamics CRM, Project Service, Field Service and the Portals Add-On of Dynamics 365.
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