In 2022, over 50% of field service providers will offer a specialised digital customer experience that enables two-way interaction and workflow initiation via multiple human and nonhuman channels.
Source: Gartner
Magic Quadrant for Field Service Management
- Automated scheduling Dispatch the right technician at the right time with the right experience using AI-enabled scheduling recommendations and manual, semi-automated, or fully automated scheduling.
-
Deliver service proactively Prevent service calls by remotely detecting and resolving issues before they become a problem using Internet of Things (IoT) sensors.
-
Navigation and vehicle tracking Customers can track a dispatched tech’s location in real-time, eliminating uncertainty and easing any frustration caused by delays.
-
Digital Invoicing & Signatures Another key feature that often gets overlooked is the option of having digital checklists and forms, where customers can give you their e-signature.
-
Improve Customer Communication Many field service programs include customer alerts, a consumer portal or mobile apps for customers.
All of these features can help you provide better customer service.
Using Microsoft Dynamics 365 Field Service, companies experiencing
60% fewer hours billed for maintenance and repair work.
10% reduction in field dispatch.
50% less driving time.
20% fewer service calls.
To know how your business can leverage the Dynamics 365 Field Service. Contact us today.
source
More About This Author
Array
- YouTube1 April 2022Outgrown Accounting Software? It’s Time to Switch to Dynamics 365 Business Central | Dynamics Square – YouTube
- YouTube22 February 20227 Critical Signs Why Company Needs CRM Software? – YouTube
- YouTube14 February 2022Azure IoT Central Webinar | Scale up your business with Azure IoT Central | Dynamics Square – YouTube
- YouTube4 February 2022Dynamics Square Live Stream – YouTube