Giving customers access to their orders and invoices in Business Central is only half the job — if they can't find answers alongside that data, they end up filing a support ticket or leaving altogether. In this video, we explain why your Business Central customer portal should also function as a knowledge hub, and how CRMJetty makes that possible.
🔹 What you'll learn in this video:
✅ What a "Knowledge Hub" really means inside a customer portal
✅ Why live ERP data alone isn't enough to reduce support tickets
✅ Key content types to include: FAQs, guides, product docs & video walkthroughs
✅ How role-based access shows the right content to the right customer segment
✅ What to look for in a portal that truly supports knowledge management
✅ How CRMJetty combines Business Central data + documentation in one interface
With CRMJetty's Business Central Customer Portal, your customers get one place to check orders, understand invoices, resolve doubts, and find answers — without ever leaving the portal or waiting on your support team.
📖 Read the full blog here: https://www.crmjetty.com/blog/knowledge-hub-for-business-central-transform-your-customer-portal/
💼 Learn more about our Business Central Customer Portal: https://www.crmjetty.com/dynamics-365-business-central-customer-portal/
📅 Book a free demo: https://www.crmjetty.com/contacts/
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