TLDR: A Quick Update on Microsoft’s 2025 Release Wave 1

If you missed the latest updates or need a fast rundown on 2025 release wave 1 plans for Microsoft Dynamics 365, Power Platform, and Role-based Copilot offerings, you’re in the right place. This summary highlights key transformative updates across Dynamics 365, Power Platform, and Copilot—designed to streamline your operations, enhance decision-making, and give your enterprise a competitive edge.

What’s New?
Microsoft’s 2025 Wave 1 introduces a suite of AI-enhanced features across its core platforms:

• Dynamics 365 Sales & Customer Service Enhancements:
  • AI-Powered Sales: New Copilot capabilities empower sellers with automated research, prioritized follow-ups, and predictive forecasting. These tools help sales teams target high-quality leads and accelerate deal closures.
  • Advanced Customer Service: Enhanced case management and AI-driven routing ensure that every customer query is addressed swiftly. Copilot extensions provide supervisors and service agents with real-time…

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