Power Virtual Agents is definitely a hot topic as I’m writing this blog post. It’s a pretty easy tool to use and definitely a lot of fun. My idea for
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Power Virtual Agent is a new product/app provided by Microsoft to author your bots without writing any code. This video explains on how to get started with Power Virtual Agent.
Create Dynamics 365 Records using Power Virtual Agent and Power Automate In this video I’m explaining how to use Power Virtual Agent to capture data from prospects and Power Automate
The Dynamics 365 Virtual Agent analytics dashboard gives great insight in how well your bot is working. Among other figures it gives you are details on the number of sessions
I could not find any information on how to to hand off a Virtual Agent Bot to a live agent so I thought I would have a go at doing
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