This blog is continuation on the AI for Dynamics 365 series. Earlier I had written about Dynamics 365 AI for Sales, this blog focuses on Dynamics 365 AI for Customer
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My company InfoStrat has been working with Dynamics 365 for over 13 years since version 3.0 of Dynamics CRM was released. For more than half of our customers, we have
Also takes home top honors in Customer Case Management and Contact Center Search CRM Magazine released their 16th annual CRM Service Awards this week,… Continue Reading David Marincic’s Article on
All browsers are pretty much the same thing, right??? The actual answer to this question is a resounding no! When working with Microsoft’s Unified Service Desk (USD) selecting the “correct”
Fresh from a week of “drinking from the firehose” at the Microsoft MVP Summit, several things became quite apparent to me. MVPs like to drink, and the Common Data Service,
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