Recently we saw a few of our agents were not receiving the calls/notification for incoming conversations. Apart from checking the Routing Diagnostics, we can refer to the Omnichannel Ongoing Conversation
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,The ratio between online/in-person sales for most of the businesses were changing in recent years. In some Retail businesses based mostly in-person stores, COVID-19 brings to our mind the expression
A webhook (also called a web callback or HTTP push API) is a way for an app to provide other applications with real-time information. With typical APIs, you would need
The HTTP POST URL of the ‘When an HTTP request is received’ trigger in Power Automate Flows is a public endpoint, so you need to secure it.There are several options
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