A Series of Blog and videos on Omni Channel for Customer Service is a new offering from Microsoft that sits on top of the existing Microsoft Dynamics 365 platform. Upcoming
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Microsoft wants to make things simple, and for a good reason. If it’s simple then everyone can understand it and the bigger the group of believers the easier it is
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We have looked at how the Entity Records Channel uses routing and this post will now take it even further… Continue Reading admin’s Article on their blog No Title No
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