Whilst using Microsoft’s Dynamics 365 Contact Center (and other Dynamics apps) we use Unified Routing to route conversations to agents. When the selected queue is “busy” overflow logic can be
All posts tagged in Improved
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Improved email attachment experience in D365 Customer Service Microsoft has improved the email attachment experience in Dynamics 365 Customer Service! In this video I will tell you all about it,
Last week I demoed an improved solution of my previous blog post: Using JavaScript and Cloud Flows to download files from a SharePoint document library in Power Pages in the
Improved Work Order Experience (Preview) In this video I will discuss the new and improved work order experience in Dynamics 365 Field Service. I will discuss the updated view, forms
The best technology is invisible and reliable. You almost forget it’s there, because things just work. Bad technology never disappears into the background — it’s always visible, and worse, it
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