Dynamics 365 Customer Engagement
Unified Routing – Improved Overflow Routing
Whilst using Microsoft’s Dynamics 365 Contact Center (and other Dynamics apps) we use Unified Routing to route conversations to agents. When the selected queue…
Tag: Improved
Dynamics 365 Great Plains
New Functionality In Microsoft Dynamics 365 Business Central 2024 Wave 2: See Improved Usability For Service And Projects
This post is part of the New Functionality In Microsoft Dynamics 365 Business Central 2024 Wave 2 series in which I am taking a…
Dynamics 365 Great Plains
New Functionality In Microsoft Dynamics 365 Business Central 2024 Wave 2: Use Improved Features for Report Documents
This post is part of the New Functionality In Microsoft Dynamics 365 Business Central 2024 Wave 2 series in which I am taking a…
Dynamics 365 Customer Engagement
Using Homogenous Batch / Bulk operation messages for improved performance – Data Migration / Dataverse
As we all are aware Microsoft has introduced Bulk Operation messages in the platform. Now we could use the same in our SSIS Package…
Dynamics 365 Customer Engagement
Tools can always be improved
While working on the next release, I realized I had to make this tool look better, nicer, and cleaner. I was working to add…