Are you using the voice channel of Microsoft’s Dynamics 365 Contact Center (aka Omnichannel for Customer Service)? If you are … you need to be aware that you must upgrade
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Recently I noticed that a couple of my customers hadn’t set the options on their chat widgets to only show on certain domains. If you are using the chat channel
Hi readers, Exciting News for Business Central Users & Consultants! The public preview for Dynamics 365 Business Central 2024 release wave 2 (BC25) is officially here. This means you now
From Theology to Tech: Hylke Britstra’s Path to MVP in Dynamics 365 F&O and the Importance of Sof… Send me a Text Message here (https://www.buzzsprout.com/twilio/text_messages/1796418/open_sms) Hylke Britstra shares his journey
Within Microsoft’s Dynamics 365 Contact Center (aka Omnichannel for Customer Service) we create an IVR using Copilot Studio. It is possible to add audio clips into your IVR, in this
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