Within Omnichannel for Customer Service we can enable Power BI based dashboards to give insights into your customer communications across all your messaging channels.…
In this article I am going to talk about interactive experience dashboards in Customer Service. These dashboards were introduced to us as part of…
Continuing the previous post, In this post let us try configuring the Dashboard for mobile. We have created a custom dashboard having the test…
I am creating a series of blog posts that collectively are designed to help anyone preparing for the Microsoft Dynamics 365 Customer Engagement Core…
If you are using Dynamics 365 Customer Engagement, you will no doubt have used Charts, Views and Dashboards to get a visual representation of…
