? https://meganvwalker.com/creating-alert-rules-managing-alerts-in-d365-customer-voice In a previous video, I’ve reviewed and explained how to set up and use Satisfaction Metrics in Dynamics 365 Customer Voice. This is a great way to really
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D365 Field Service Push Notifications for Model Driven Mobile App Now that Microsoft is moving away from the Resco built mobile application (aka Xamarin) and pretty soon (June 2021) all
? https://meganvwalker.com/import-contacts-and-variables-to-send-personalised-surveys-from-d365-customer-voice If you aren’t already aware, you can import a list of Contacts to Dynamics 365 Customer Voice containing their name and email address, and then send them an
D365 Customer Service Setting up search providers In this video I will be showing you how you can setup search providers in D365 Customer Service. Search providers allows agents to
? http://meganvwalker.com/share-d365-customer-voice-survey-via-url-with-the-correct-language Creating surveys in D365 Customer Voice and adding multiple languages provides organisations with a way to request feedback in their language of choice. I’ve got a video about
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