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ServiceNow Tutorial Videos | ServiceNow Training | ServiceNow Online Training Free Demo | ServiceNow Tutorials For Beginners 2017

ServiceNow Training Course Contents:

Introduction to Service Now

What is Service Now
Why and who can use Service Now
Concept of cloud computing in Service Now
Introduction to ITIL foundation
Navigation and users
Helpful portals, releases
Incident Management

Overview
Incident management process
Continual service improvement to incident management
Change Management

Overview
Change management process (Raising, planning and Authorize)
Change management workflow and change task
Continual service improvement to change management
Problem Management

Overview
Problem management process (identify, Investigate, Resolve)
Problem management workflow and problem task types
Continual Service improvement to problem management
Context menu
Asset and Configuration management

Introduction to CI and Asset
Class and category CI
Model and type of assets
CMDB Plug-in and CI Relationships
Knowledge Management

Overview
Knowledge Management Roles
Application and Modules
Using Knowledge
Creating Knowledge
Translating Knowledge
Tracking and Reporting on Knowledge
SLA & SDLC

Introduction to SLA,OLA and UPC
SLA Workflow
Service Level Agreement
SDLC In Service now

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