Scottish Summit 2020 – Luise Freese – Unf*ck User Experience – YouTube

Unf*ck User Experience and Simplify IT processes with Power Virtual Agent & Power Platform

In this session, Luise Freese will guide you through two topics to solve both IT and Business pains.

1. Learn how to implement a Chat Bot to interact more efficiently with your users in order to meet their needs with ease.
2. Discover how solutions like this could narrow the traditional gap between Business and IT

Luise will guide you through the solution she built with Power Virtual Agent (the New Kid on the Block of the Power Platform), Power Automate and Microsoft Graph and will give an outlook about what your solutions could look like providing a lot of lessons learned so you don’t need to start from Zero

She will talk you as well through crucial business impact on solutions like this including effectiveness and efficiency of a more productive (end-to-end) internal client support, fast adoption and easy governance, higher ROI and the human touch and feel of an interactive interface and better end-user experience.

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