#72. Michael Nunes asks, "When multiple systems are being delivered by different parties, I find that we have to design the details upfront, then use agile for the delivery of
#72. Michael Nunes asks, "When multiple systems are being delivered by different parties, I find that we have to design the details upfront, then use agile for the delivery of
? http://meganvwalker.com/managing-d365-customer-voice-alerts-via-microsoft-teams In a previous post, I wrote about how to create alert rules and then manage those alerts in Dynamics 365 Customer Voice. The alerts functionality is great, but
Global context Today’s modern business run and interact with data daily to analyze and take strategic decisions during all the phases of project and business development via gaining insights from
This is the second post of this series, if you are not familiar with the Agent scripts and Macros, you can check out the previous article for a step by
Dynamics365 is adding more and more features to help automate repetitive tasks for users in Customer Support product space. One of the latest additions is Agent Scripts and Macros in