Now Reading: Dynamics 365 Customer Service macros – Update case field values
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Dynamics 365 Customer Service macros – Update case field values
This is the second post of this series, if you are not familiar with the Agent scripts and Macros, you can check out the previous article for a step by step tutorial on how to configure Macros and Agent Scripts.
Since we have already discussed the background in the previous post, let’s dive right into the scenario.
I need to run a macro and update existing case values to below:
- Title…
Continue Reading Kaushal Kodagoda’s Article on their blog
https://immersivecoder.com/2021/02/14/dynamics-365-customer-service-macros-update-case-field-values/
Blog Syndicated with Kaushal Kodagoda’s Permission
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