Dynamics 365 Customer Service macros – Update case field values

This is the second post of this series, if you are not familiar with the Agent scripts and Macros, you can check out the previous article for a step by step tutorial on how to configure Macros and Agent Scripts.

Since we have already discussed the background in the previous post, let’s dive right into the scenario.

I need to run a macro and update existing case values to below:

  1. Title…

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Dynamics 365 Customer Service macros – Update case field values

This is the second post of this series, if you are not familiar with the Agent scripts and Macros, you can check out the previous article for a step by step tutorial on how to configure Macros and Agent Scripts. Since we have already discussed the background in the previous post, let’s dive right into…

Blog Syndicated with Kaushal Kodagoda’s Permission

Author: Kaushal Kodagoda

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