Omnichannel for Customer Service – Rejecting or missing notifications
When a conversation starts in Microsoft Omnichannel for Customer Service app the agent typically sees a notification including the ability to reject the call. Or if they miss the notification a wait timer will eventually hide the notification. That is great but what happens after the conversation is missed or rejected??
When a conversation is missed or the agent rejects the work item, it will…
Continue Reading Neil Parkhurst’s Article on their blog
Omnichannel for Customer Service – Rejecting or missing notifications
When a conversation starts in Microsoft Omnichannel for Customer Service app the agent typically sees a notification including the ability to reject the call. Or if they miss the notification a wait timer will eventually hide the notification. That is great but what happens after the conversation is missed or rejected??
Blog Syndicated with Neil Parkhurst’s Permission
More About This Author
Array
Dyn365CE9 April 2024Store AI Created Case Summary Data
Dyn365CE4 April 2024Omnichannel for Customer Service – Conditional Agent Scripts
Dyn365CE7 March 2024D365PPUG Birmingham – April 2024 Event
Dyn365CE5 March 2024Dynamics 365 – Knowledge Base Filtering
