Omnichannel for Customer Service – Rejecting or missing notifications

When a conversation starts in Microsoft Omnichannel for Customer Service app the agent typically sees a notification including the ability to reject the call. Or if they miss the notification a wait timer will eventually hide the notification. That is great but what happens after the conversation is missed or rejected??

When a conversation is missed or the agent rejects the work item, it will…

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Omnichannel for Customer Service – Rejecting or missing notifications

When a conversation starts in Microsoft Omnichannel for Customer Service app the agent typically sees a notification including the ability to reject the call. Or if they miss the notification a wait timer will eventually hide the notification. That is great but what happens after the conversation is missed or rejected??

Blog Syndicated with Neil Parkhurst’s Permission