{How to} what is the impact of Delegated Email Approver security role in Dynamics 365 Customer Engagement }

Hello Everyone,

Today i am going to show when, how and why we need to give “Delegated Email Approver” security role to the system administrator to approve email for active mailbox.
Suppose you have a requirement to enable Dynamics 365 App for Outlook to the Dynamics 365 user, for that you need to approve the email for that user..
As a system administrator you login into Dynamics 365 Customer Engagement  and Advanced Settings  
> Administration > Email Configuration 
> Click on the Mailbox 
Then you can see active mailboxes, select the mailbox you want to approve as you can see below screenshot and highlighted, click on the “Approve Email” 

Then you will get the below error message saying only “Global Administrator or Exchange Administrator” roles can approve the email.

Solution: As system administrator can’t approve email because of unassigned the ” Delegated Email Approver” security role.

This role is only assign by either Global Administrator or Exchange Administrators only, system…

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Author: Malla Reddy Gurram

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