![](https://i0.wp.com/arunpotti.com/wp-content/uploads/2024/04/image-3.png?resize=700%2C112&ssl=1)
I was working on Customer Insights Journey and sent an email to one of the Contacts from a Journey and it got bounced due to the wrong email address.
Found that the email moved to the Suppression list.
![](https://i0.wp.com/arunpotti.com/wp-content/uploads/2024/04/image-15.png?resize=700%2C293&ssl=1)
And I followed the below steps and removed the email from the suppression list by enabling the new preview feature.
Step 1: Open Customer Insights – Journeys App.
![](https://i0.wp.com/arunpotti.com/wp-content/uploads/2024/04/image-4.png?resize=700%2C387&ssl=1)
Step 2: Click on Change Area and Click on Settings.
![](https://i0.wp.com/arunpotti.com/wp-content/uploads/2024/04/image-6.png?resize=700%2C444&ssl=1)
Step 3: Click on Feature switches.
![](https://i0.wp.com/arunpotti.com/wp-content/uploads/2024/04/image-7.png?resize=700%2C334&ssl=1)
Step 4: Under Email Sending, click on the setting “Ability to remove email addresses from suppression (Preview)” to turn On.
By default, this setting is turned Off.
![](https://i0.wp.com/arunpotti.com/wp-content/uploads/2024/04/image-8.png?resize=700%2C617&ssl=1)
Step 5: Click on Save.
![](https://i0.wp.com/arunpotti.com/wp-content/uploads/2024/04/image-9.png?resize=700%2C189&ssl=1)
Step 6: Open the required Contact record (Which is suppressed) and now we can see the Communication Tab.
Note: This Communication Tab is hidden by default
![](https://i0.wp.com/arunpotti.com/wp-content/uploads/2024/04/image-11.png?resize=700%2C366&ssl=1)
Step 7: Click on Communication Tab to see the Email suppression status.
![](https://i0.wp.com/arunpotti.com/wp-content/uploads/2024/04/image-12.png?resize=700%2C502&ssl=1)
Step 8: Click on Remove from suppression list to…
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