How duplicate phone numbers for customers (contact/account) are handled in Voice Channel (Dynamics 365 Omnichannel for Customer Service)
Before we delve into different scenarios, few key points, we need to be aware of about Phone Numbers in Voice Channels. Voice Channel considers Contact’s Mobile Phone (mobilephone) and Account’s Phone (telephone1) fields. https://learn.microsoft.com/en-us/dynamics365/customer-service/record-identification-rule The phone number should be in E.164 format inside Dynamics 365….
Continue Reading Nishant Rana’s Article on their blog
How duplicate phone numbers for customers (contact/account) are handled in Voice Channel (Dynamics 365 Omnichannel for Customer Service)
Before we delve into different scenarios, few key points, we need to be aware of about Phone Numbers in Voice Channels. Voice Channel considers Contact’s Mobile Phone (mobilephone) and Account’s Phone (telephone1) fields. https://learn.microsoft.com/en-us/dynamics365/customer-service/record-identification-rule The phone number should be in E.164 format inside Dynamics 365. https://learn.microsoft.com/en-us/dynamics365/customer-service/voice-channel-bring-your-own-number?tabs=customerserviceadmincenter#prerequisites https://developers.omnisend.com/guides/e164-phone-number-formatting If no matching customer (contact or account) is…
Blog Syndicated with Nishant Rana’s Permission
More About This Author
Array
- Dyn365CE28 March 2024Fixed – Web resource method does not exist: OnLoad error in Work Order, Work Order Service task, and other forms in Dynamics 365 Field Service
- Dyn365CE27 March 2024Fixed – VS402356: You do not have the permissions required to perform the attempted operation on this process (Azure DevOps)
- Dyn365CE26 March 2024Using Union function to remove duplicates – Power Automate / Dataverse
- Dyn365CE20 March 2024Fixed- The XRM workflow table row could not be found error (Power Automate)