Enterprise CRM with scaled Scrum at RACQ – YouTube

#109. In this special episode, I’m interviewed by Dani Kahil about my experience delivering an enterprise CRM project at RACQ (https://racq.com.au) (the Royal Automobile Club of Queensland).

RACQ is a membership organisation serving two million people in Queensland with roadside assistance, insurance and banking services. In 2018, they set out to replace two legacy systems with Dynamics 365 Customer Service and Apttus and I had the pleasure of leading their Dynamics 365 delivery team.


• Dani Kahil’s website (https://danikahil.com)
• Dani’s course: Functional Consulting – requirements analysis for a successful project delivery (https://training.danikahil.com?affiliate=ssub5T)
• Dani Kahil on LinkedIn (https://www.linkedin.com/in/danikahil/)

Support the show (https://buymeacoffee.com/amazingapps)

🌏 Amazing Apps (https://amazingapps.show) website
🟦 Customery on LinkedIn (https://linkedin.com/company/customery)
🟦 Neil Benson on LinkedIn (https://linkedin.com/in/neilbenson)

🚀 Agile Foundations for Microsoft Business Apps (https://customery.com/foundations)
🏉 Scrum for Microsoft Business Apps (https://customery.com/scrum)
📐 Estimating Business Apps (https://customery.com/estimating)

Keep experimenting 🧪


Author: Neil Benson

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