Delegate to AI: The Skill Every Pro Now Needs

Hosts: Mark Smith, Meg Smith

Humans need sharper collaboration and delegation to work with AI agents as digital labour. The episode maps how to brief agents with clear goals, definition of done, checkpoints, and feedback loops, and when to keep humans in the loop by risk. Expect interfaces like Microsoft Teams surfacing agent actions while BPM and process mining reshape workflows. The hosts weigh responsibility, repeatability, and trust, noting variability in large language models and law such as the EU AI Act. Practical exercises and consumer examples show how to build these skills now.

Join the private WhatsApp group for Q&A and community: https://chat.whatsapp.com/E0iyXcUVhpl9um7DuKLYEz

What you’ll learn
Define goals, constraints, and a clear definition of done for agent tasks.
Set feedback loops, checkpoints, and timeframes to prevent rework.
Calibrate human-in-the-loop oversight by risk tier and impact.
Use BPM and process mining to prepare and optimise workflows for agents.
Practise explicit, testable instructions to improve delegation and collaboration.

Chapters
00:00 Introduction to AI and Human Skills
02:50 The Rise of Digital Labor
05:30 Collaboration in the Age of AI
07:45 The Importance of Delegation
10:39 Human-AI Interaction and Trust
13:32 Responsibility and Accountability in AI
16:04 Evaluating AI Performance
18:50 Consumer Experiences with AI
21:38 Conclusion and Future Topics

Highlights
“what are the human skills that we need to learn to work with AI better.”
“software-based labor that partners with humans on specific processes.”
“We can’t be future-proofed anymore. The best we can hope for is future ready.”
“delegation being an important skill for people who are going to be working with and instructing agents to do tasks.”
“I think that the human to human collaboration is going to be such an important part.”
“What does the definition of done look like?”
“Parkinson’s Law states that you will stretch out the completion of your task until they fill the time available to complete them.”
“how should responsibility be managed when these agents make mistakes?”
“communication happens at the listener’s ear, not at the speaker’s mouth.”

Mentioned
Business Process Management (BPM) https://en.wikipedia.org/wiki/Business_process_management
Bon Appétit YouTube channel https://www.youtube.com/channel/UCbpMy0Fg74eXXkvxJrtEn3w
Lisa Crosbie YouTube channel https://www.youtube.com/c/lisacrosbie
Parkinson’s Law https://en.wikipedia.org/wiki/Parkinson%27s_law
The Four Hour Work Week https://en.wikipedia.org/wiki/The_4-Hour_Workweek

Connect with the hosts

Mark Smith: Blog https://www.nz365guy.com, LinkedIn https://www.linkedin.com/in/nz365guy

Meg Smith: Blog https://www.megsmith.nz, LinkedIn https://www.linkedin.com/in/megsmithnz

Support the show

Subscribe, rate, and share with someone who wants to be future ready. Drop your questions in the comments or the WhatsApp group, and we may feature them in an upcoming episode.

Keywords: collaboration, delegation, digital labour, ai agents, human in the loop, business process management, process mining, microsoft teams, copilot, entra id, parkinson’s law, eu ai act

Hosts: Mark Smith, Meg Smith

Humans need sharper collaboration and delegation to work with AI agents as digital labour. The episode maps how to brief agents with clear goals, definition of done, checkpoints, and feedback loops, and when to keep humans in the loop by risk. Expect interfaces like Microsoft Teams surfacing agent actions while BPM and process mining reshape workflows. The hosts weigh responsibility, repeatability, and trust, noting variability in large language models and law such as the EU AI Act. Practical exercises and consumer examples show how to build these skills now.

Join the private WhatsApp group for Q&A and community: https://chat.whatsapp.com/E0iyXcUVhpl9um7DuKLYEz

What you’ll learn
Define goals, constraints, and a clear definition of done for agent tasks.
Set feedback loops, checkpoints, and timeframes to prevent rework.
Calibrate human-in-the-loop oversight by risk tier and impact.
Use BPM and process mining to prepare and optimise workflows for agents.
Practise explicit, testable instructions to improve delegation and collaboration.

Chapters
00:00 Introduction to AI and Human Skills
02:50 The Rise of Digital Labor
05:30 Collaboration in the Age of AI
07:45 The Importance of Delegation
10:39 Human-AI Interaction and Trust
13:32 Responsibility and Accountability in AI
16:04 Evaluating AI Performance
18:50 Consumer Experiences with AI
21:38 Conclusion and Future Topics

Highlights
“what are the human skills that we need to learn to work with AI better.”
“software-based labor that partners with humans on specific processes.”
“We can’t be future-proofed anymore. The best we can hope for is future ready.”
“delegation being an important skill for people who are going to be working with and instructing agents to do tasks.”
“I think that the human to human collaboration is going to be such an important part.”
“What does the definition of done look like?”
“Parkinson’s Law states that you will stretch out the completion of your task until they fill the time available to complete them.”
“how should responsibility be managed when these agents make mistakes?”
“communication happens at the listener’s ear, not at the speaker’s mouth.”

Mentioned
Business Process Management (BPM) https://en.wikipedia.org/wiki/Business_process_management
Bon Appétit YouTube channel https://www.youtube.com/channel/UCbpMy0Fg74eXXkvxJrtEn3w
Lisa Crosbie YouTube channel https://www.youtube.com/c/lisacrosbie
Parkinson’s Law https://en.wikipedia.org/wiki/Parkinson%27s_law
The Four Hour Work Week https://en.wikipedia.org/wiki/The_4-Hour_Workweek

Connect with the hosts

Mark Smith: Blog https://www.nz365guy.com, LinkedIn https://www.linkedin.com/in/nz365guy

Meg Smith: Blog https://www.megsmith.nz, LinkedIn https://www.linkedin.com/in/megsmithnz

Support the show

Subscribe, rate, and share with someone who wants to be future ready. Drop your questions in the comments or the WhatsApp group, and we may feature them in an upcoming episode.

Keywords: collaboration, delegation, digital labour, ai agents, human in the loop, business process management, process mining, microsoft teams, copilot, entra id, parkinson’s law, eu ai act

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