Copilot Studio
Use AI-powered playbooks for dynamic conversation orchestration
Overflow handling in contact centers is usually based on time or volume. A customer waits for a certain number of minutes, or the queue…
Category: Teams
Azure
Diagnosing Conversation Failures in Dynamics 365 Contact Center Using Azure Application Insights
In Dynamics 365 Contact Center, a single conversation traverses multiple services: telephony infrastructure (SIP/SBC), Azure Communication Services (ACS), Teams Telephony, Copilot Studio, Unified Routing,…
Teams
Cost Management and Optimisation Strategies for AI Applications on Azure AI Foundry
TL;DR Minimise Tokens Every token costs money – send the fewest necessary in prompts, and cap model outputs. Reuse & Cache Don’t repeat yourself…
Teams
Welsh Azure User Group November 2025 Meet Up!
Date: 19th November 2025Location: VirtualTopic: Building Scalable Voice Solutions with Azure Communication Services (ACS)Speaker: Fabrizio Volpe, Senior Consultant at Exponentially A Warm Welcome to…
Teams
Celebrating our 5th Anniversary! – Welsh Azure User Group September 2025 Meet Up!
n 23rd September 2025, the Welsh Azure User Group marked a major milestone—its 5th anniversary—with a vibrant virtual meetup that blended community spirit, technical…