There is another member of the Dynamics 365 Customer Service/Contact Center agents that I haven’t had a chance to introduce to you yet. You’re probably already familiar with the Case
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Understanding the Dynamics 365 Quality Evaluation Agent: A Complete Breakdown Is your customer service team delivering great experiences or are you just hoping they are? In this video, I break
Recently, while cleaning up some old customizations in Dynamics 365, we came across an interesting dependency issue that was not immediately obvious from the user interface. What initially looked like
During a conversation at Directions Asia 2026, someone casually asked me a question that almost every consulting professional hears at conferences and networking events: “What’s your team size?” Normally, this
Part 5: Configure Variable Groups In Azure DevOps, a variable group is a reusable collection of configuration values and secrets (like API keys, URLs, or environment settings) that can be
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