The License Usage Summary report within D365FSC has become a source of truth for license reporting. Let’s take a look at what reports are available, how to read / interpret
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Microsoft’s WorkLab is building a compelling case for the AI-first organisation. But the research has a gap — and it lives squarely inside the HR function. Microsoft’s WorkLab has been
This is a quick tip about the Agent Designer I wrote earlier about. The Agent Designer is part of the 27.4 monthly update. Existing sandboxes upgraded to v27.4 or higher
GeoDataTek transforms Dynamics 365 CRM into an AI-powered customer support platform.It unifies omnichannel service, automates case management, and boosts agent productivity.The result is faster resolutions and higher customer satisfaction. The
A few months ago, something shifted in how I see this profession. I realized the deep divide between functional consultants and technical developers — almost a caste system in the
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