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There was a time when enterprise ERP operations automatically meant large teams, long implementation cycles, and layers of operational dependency. A typical ERP engagement often involved multiple functional consultants, technical
Possibly a slightly drastic headline, but let me explain the background to this. I’ve been working with the Power Platform CoE toolkit for over 6 years, with using it to
There is another member of the Dynamics 365 Customer Service/Contact Center agents that I haven’t had a chance to introduce to you yet. You’re probably already familiar with the Case
Understanding the Dynamics 365 Quality Evaluation Agent: A Complete Breakdown Is your customer service team delivering great experiences or are you just hoping they are? In this video, I break
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