Set Up Verbatim Knowledge Responses in Dynamics 365 In this video, I take a look at one of the newest capabilities in Dynamics 365 Customer Service: verbatim knowledge responses. We
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I have been thinking quite a bit about the AI direction for Microsoft partners lately, as the landscape over the past year has been exploding. The question for a Microsoft
Over the last few months, I started spending more time exploring how AI can be used in real Business Central consulting scenarios. The idea did not start with a plan
June 5 – 18, 2026 Welcome back to the WordPress.com changelog! These two weeks smoothed out everyday work — sharper image editing and easier-to-scan notifications. And if you connect an
Field service and field sales run on two major things: good data and its location. Microsoft Dynamics 365 handles the data side well, tracking accounts, cases, leads, and customer relationships
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