Wait statistics are one of the most powerful diagnostic tools available to database administrators. They tell the story of what’s … More
A while ago I wrote about the BCTalent Escape Room app, and why we built it: I don’t have too much time for my…
Power BI is Microsoft's business intelligence tool that transforms data into visual reports, enabling organisations to make informed decisions. It connects to various data…
The final agent in this series is a generative web chat agent, designed around how this organization supports civilians seeking guidance and health-related advisory…
In many service and Contact Center scenarios, the value of AI isn’t about building the most advanced assistant; it’s about solving real problems quickly,…
