Recently, we had a requirement to track the Current and Previous contracts for a Contact in our Dataverse environment. To achieve this, we created two separate N:1 relationships between the
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You might remember my article from February, where I gave a sneak peek at the new features coming in the 2025 Release Wave 1 for Dynamics 365 Customer Service and
Introducing the Customer Intent Agent In Dynamics 365 – Part 1 This video introduces the Customer Intent Agent, the third of three new autonomous agents released in the 2025 Release
Recently, while testing in UAT, we ran into a plugin-related issue that wasn’t reproducible in Dev. After investigating, we discovered the root cause: one of the plugin step images was
The Problem I recently hit a common but annoying issue while building a canvas app for Dynamics 365 Project Operations. The requirement was straightforward: display project tasks in the same
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