Dynamics 365 Customer Engagement
Practical AI in the Power Platform – Learn, Build, and Have Fun with AI
AI is changing how we work in the Power Platform, and this course shows you exactly how to use it. Practical AI in the…
Category: Dynamics 365 Customer Engagement
Dynamics 365 Customer Engagement
Retrieve All One-to-Many Relationships and Cascade Delete Behavior for a Dataverse Table Using C#
While working on a Dynamics 365 Field Service cleanup, we needed to delete a large number of Work Order records. Before doing so, we…
Dynamics 365 Customer Engagement
Power Automate Cloud Flow Failing with 403 Forbidden on a Dataverse Action
I ran into a frustrating one recently whilst building a Power Automate cloud flow which kept failing on a Dataverse step with a bare…
Copilot Studio
Using AI-powered email classification to automatically categorize cases in D365 Customer Service
Manual triage is one of those small operational tasks that adds up quickly. An email comes in and a case is created. Someone opens…
Dynamics 365 Customer Engagement
Digital Transformation in Housing: Why TSM Success Depends on Data, Leadership, and Change
The Two-Minute Read A sector-wide transformation is officially underway. According to Housemark’s Monthly Pulse report, a staggering 95% of social landlords are currently implementing,…