I’m using Microsoft’s Dynamics 365 Contact Center to route cases and I have multiple queues …. but what if I want one queue to have priority over another? This requirement
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We can make use of the OptionSet Wrapper component to show color-coded options on the form for the choices or option set fields. Below we have added the Option Set
To enable the new lead experience, navigate to App Settings >> Lead + opportunity management in the Sales Hub App. On enabling it, we get the option to specify whether
Are you using the voice channel of Microsoft’s Dynamics 365 Contact Center (aka Omnichannel for Customer Service)? If you are … you need to be aware that you must upgrade
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