As we would have observed now we have the Recent and and Pinned records option available for the Customer Service workspace app. The users can see the same Recent and
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Within Microsoft’s Dynamics 365 Contact Center (aka Omnichannel for Customer Service) we create an IVR using Copilot Studio. It is possible to add audio clips into your IVR, in this
There is a small enhancement added to the Lookup Control as part of Release Wave 2. After performing a search for a specific record inside the Lookup Control dropdown menu,
Recently while trying to retrieve OptionSet Metadata using our favorite KingswaySoft SSIS Toolkit we got the below error. Same error for prod also – ] Error: An error
How the sales process works in Dynamics Sales Microsoft have designed the sales system in Dynamics to follow the traditional sales process from lead to invoice. There is flexibility and
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