Not a long blog post, but something that may come in handy for some people! I was recently playing around with Customer Insights – both the Data & Journeys side
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AI generated Image — Microsoft Designer In the ever-evolving world of software development, ensuring smooth deployments while minimizing downtime and risk is crucial. One effective strategy that has gained traction is Blue-Green
Have you tried loading Microsoft’s, customer service workspace in multiple browsers? If you are working with Dynamics 365 Contact Center and haven’t tried recently you might want to experiment with
By default, we can only specify the contact associated with the customer for the case record. If we try specifying a contact record that is not associated with the Customer
Wow that's a long title! But it's accurate. And it's difficult to figure out. I spent a bit of time recently trying to figure out the best architectural patterns for
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