Whilst using Microsoft’s Dynamics 365 Contact Center, Unified Routing is used to route conversations to agents. A process which needs to leverage the agents availability. From time to time, I
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Recently we had a requirement to set some of the fields in our business process flow to be enabled only if that stage is active. E.g. We want to Identify
Case Handling Time (Preview) In this video I will discuss the Case Handling Time feature for Dynamics 365 Customer Service, that is currently in preview. Learn more here: https://learn.microsoft.com/en-us/dynamics365/customer-service/use/case-handling-time#automatic-time-tracking Related
Suppose we have the following whole number fields, where Field C is the calculated column and is the sum of Field A and Field B Field C calculated column –
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